Senior Customer Experience Manager (x/f/m)
Core
Senior Customer Success Manager responsible for managing a portfolio of healthcare clients, driving revenue growth, and ensuring high satisfaction for Doctolib's B2B customers.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer retention, contract expansions, and improved client experiences for healthcare professionals
Domain
Healthcare / B2B SaaS
Deliverable
client delivery
Required skills
Portfolio management, commercial acumen, process optimization, cross-functional collaboration, data-driven decision making
Preferred skills
Healthcare industry experience, technical product affinity, CRM proficiency
Responsibilities
Drive revenue growth through contract expansions and renewals, identify and execute growth opportunities, escalate critical customer feedback to internal teams, optimize customer support processes, collaborate cross-functionally to resolve recurring issues
Seniority
Senior, hands-on IC
