Sales Development Representative (Taiwan), SME & Growth
Core
Identify, engage, and qualify prospective SMEs in Taiwan while managing existing customers to drive adoption and expansion of Airwallex's financial products.
Role type
Hybrid Sales Development Representative and Customer Success Manager
Builds
Cross-border payment solutions for SMEs
Domain
Fintech / Global Payments
Required skills
Prospecting, lead qualification, relationship building, CRM management, pipeline reporting, customer onboarding support, retention strategies, cross-sell/upsell execution, Mandarin fluency, English fluency
Preferred skills
SDR/BDR or Customer Success experience, startup/fintech background, data-driven approach, understanding of Taiwan SMEs, cross-border commerce knowledge
Technologies
CRM systems, outreach tools, social media platforms, chat applications
Responsibilities
Prospect and qualify Taiwan-based SMEs via calls, emails, and social channels; manage lead follow-up and pipeline reporting; support SME customers in adopting and expanding Airwallex products; identify activation and upsell opportunities; resolve customer blockers; share feedback to improve outreach and processes
Seniority
Individual Contributor, early-career to mid-level