Senior Customer Success Manager
Core
Senior Customer Success Manager owning full customer lifecycle (onboarding, renewal, expansion) for a B2B competitive intelligence platform, driving adoption of AI agents and integrations to ensure measurable ROI. (via careerplan.io/jobs/eb1c5394-eade-4ae6-8def-7c20fa8712f7-senior-customer-success-manager-at-klue)
Role type
Senior IC Customer Success Manager (B2B SaaS)
Builds
Competitive intelligence platform with AI agents and integrations for B2B sales and marketing teams
Domain
B2B SaaS / Competitive Intelligence / AI
Required skills
Revenue accountability, cross-functional leadership without authority, stakeholder mapping, change management, commercial fluency, discovery, signal awareness, technical curiosity, AI fluency
Preferred skills
Competitive intelligence, product marketing, sales enablement, technical integrations (MCP, CRM, Slack), AI prompt design
Technologies
AI agents, MCP, CRM, Slack
Responsibilities
Own renewals and expansion targets; drive platform adoption and AI agent usage; map customer outcomes and demonstrate ROI; multi-thread accounts across economic buyers and champions; lead the account team strategy
Seniority
Senior, hands-on IC