Enterprise Account Manager (London)
Core
Primary relationship owner for assigned customer portfolio, driving retention, expansion, and customer success for AI-powered software creation platform.
Role type
Senior Enterprise Account Manager (SaaS/Developer Tools)
Builds
Retention and expansion revenue for Replit's agentic software creation platform
Domain
SaaS / Developer Tools / AI
Deliverable
client delivery
Required skills
Customer Success or Account Management experience, SaaS or developer tools background, CRM proficiency, renewal and expansion revenue target achievement, consultative approach, data analysis for growth opportunities
Preferred skills
Technical background or coding knowledge, AI/automation interest, early-stage startup experience, rapid prototyping familiarity
Technologies
Hubspot CRM, ZoomInfo, LinkedIn Sales Navigator, Hashboard, Hex, Replit
Responsibilities
Serve as primary relationship owner ensuring high satisfaction and retention, Lead onboarding programs to accelerate time-to-value, Guide customers through evolving feature sets including Agent 3 and automation tools, Execute renewal processes with focus on expansion, Maintain accurate customer health scores and forecasting data, Gather and communicate customer feedback, Optimize customer platform use through training and strategic guidance
Seniority
Senior, hands-on IC