Customer Success Manager
Core
Manage a portfolio of 30–45 B2B SaaS accounts, owning the full customer journey from onboarding to renewal to ensure retention and measurable value.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer retention and long-term business relationships
Domain
B2B SaaS
Required skills
B2B SaaS account management, renewal negotiation, stakeholder management, AI tool proficiency, HubSpot CRM, English (native), time management
Preferred skills
Experience with Gong/Sybill/Chorus, Google Workspace, AI agents and automations
Technologies
HubSpot, Claude, Google Workspace, Gong, Sybill, Chorus
Responsibilities
Manage customer onboarding and kickoff calls, build and maintain relationships with key contacts and executives, conduct regular account check-ins, develop and update AI-assisted Mutual Success Plans, monitor account health and implement intervention strategies, lead renewal discussions and negotiate pricing, use AI tools to optimize workflows and communication
Seniority
Mid-Senior, hands-on IC