Senior Technical Customer Success Manager - Thailand
Core
Strategic partner for key B2B SaaS customers ensuring long-term success, maximizing solution value, and driving product adoption.
Role type
Senior Technical Customer Success Manager
Builds
Customer retention, growth, advocacy, and value realization for API and AI connectivity solutions
Domain
B2B SaaS, API management, AI connectivity
Deliverable
client delivery
Required skills
Strategic account planning, CRM expertise, data analysis, change management, program/project management, technical support guidance, sales collaboration
Preferred skills
Product management concepts, executive stakeholder communication, upselling/cross-selling strategies
Technologies
Kong Konnect, CRM systems
Responsibilities
Develop and execute strategic account plans; Proactively engage with customers to understand business objectives; Act as a trusted advisor for change management; Monitor customer health and analyze usage data; Collaborate cross-functionally to resolve complex issues; Conduct presentations and business reviews with executives; Identify upselling and cross-selling opportunities; Manage multiple customer engagements concurrently; Provide technical support guidance and escalation management.
Seniority
Senior, hands-on IC