Service Delivery Manager
Core
Own end-to-end service delivery for a portfolio of strategic Cloud customers, ensuring operational performance, service quality, and customer satisfaction.
Role type
Senior Service Delivery Manager
Builds
Cloud managed services environments for strategic Australian business customers
Domain
IT Services / Cloud Operations
Deliverable
client delivery
Required skills
Service Delivery Management (SDM), IT Service Management (ITSM), ITIL, SLA management, Governance, Risk management, Stakeholder engagement
Preferred skills
Experience with large, complex customer accounts, Continual improvement methodologies
Responsibilities
Own service performance, availability, and SLA delivery; Lead service reviews, reporting, governance, and action tracking; Guide customers through incidents, problems, changes, and service requests; Drive continual improvement using service data and feedback; Build trusted stakeholder relationships to strengthen retention and growth.