Client Delivery Manager
Core
Manage client relationships, service delivery operations, and revenue growth for IT solutions and services.
Role type
Senior Client Delivery Manager
Builds
IT services portfolio and customer success outcomes
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
IT industry experience, Service Delivery management, Account Management, Operations Management, Team leadership, Contract management, Customer advocacy, P&L management, Stakeholder management, Strategic planning
Preferred skills
IT infrastructure knowledge, Business applications knowledge, Bilingual (English/French)
Technologies
None stated
Responsibilities
Engage daily with customers to ensure high satisfaction and C-suite alignment; Scale services portfolio to meet business demands and drive revenue/margins; Manage contract Change Requests and service contract P&L; Lead root cause analysis for incidents and escalations; Manage and develop a large team to improve performance scores; Prepare and facilitate Monthly/Quarterly/Annual business reviews with customers.