Cloud Service Delivery Manager
Core
Overseeing the delivery, reliability, operational excellence, and continuous improvement of enterprise cloud services across public, private, and hybrid cloud environments.
Role type
Senior IC Cloud Service Delivery Manager
Builds
Enterprise cloud platforms and services for wealth management, asset servicing, and banking clients
Domain
Financial services + Cloud Operations
Required skills
Cloud operations management, ITIL service management, Incident/Problem/Change management, Stakeholder management, Financial optimization, Vendor management, Team leadership, Cloud governance, Capacity planning, Automation/DevOps practices
Preferred skills
ITIL certifications, Cloud provider certifications, SRE/DevOps experience, Infrastructure as Code, Observability platforms, FinOps
Technologies
Microsoft Azure, AWS, Google Cloud Platform, Terraform, Datadog, Splunk, Dynatrace, AppDynamics, Azure Monitor
Responsibilities
Own end-to-end delivery and operational performance of cloud infrastructure; Ensure services meet SLAs and availability targets; Lead operational governance reviews and service performance reporting; Drive continuous improvement initiatives focused on stability and automation; Serve as escalation point for major incidents; Build partnerships with Engineering, Security, and business teams; Optimize cloud operating costs and manage vendor relationships; Lead and mentor cloud operations personnel.
Seniority
Senior, hands-on IC with leadership responsibilities
