IT Service Delivery Manager (m/w/d)
Core
Ensuring service delivery and managing relationships between clients, internal teams, and external partners for Digital Platform Services.
Role type
Senior IT Service Delivery Manager
Builds
Standard and individual Managed Services
Domain
IT Consulting / Managed Services
Required skills
Service Management, SLA management, stakeholder coordination, process optimization, transition management, governance implementation, concept development
Preferred skills
ITIL, SIAM, PRINCE2, COBIT
Technologies
Cloud providers, Data Centers
Responsibilities
Coordinate collaboration between clients, internal departments, and external service providers; Monitor SLA compliance and create quality reports; Identify and implement process optimization opportunities; Support transition phases by implementing governance and service processes; Resolve escalations with clients; Support business in creating Managed Service concepts.
Seniority
Senior, hands-on IC
