Service Delivery Manager
Core
Oversee IT service delivery according to SLAs, manage client relationships, and lead a team to ensure service performance and continuous improvement.
Role type
Service Delivery Manager
Builds
IT service delivery operations for enterprise clients
Domain
IT Services / Consulting
Required skills
IT service management, ITIL processes, team leadership, client relationship management, process improvement, incident coordination, resource management, risk management, business development
Preferred skills
English language proficiency
Technologies
ITIL
Responsibilities
Supervise IT service delivery against SLAs, manage client relationships and resolve issues proactively, lead and develop the team, identify and implement process improvements, coordinate incident resolution with technical teams, ensure compliance with company policies, provide regular performance reports, contribute to new business opportunities, manage resources and identify risks