Account Manager (Expression of Interest)
Core
Drive Net Revenue Retention (NRR) and growth for an existing portfolio of ~160 customers using the 'Collect' credit reporting product in the VIC region.
Role type
Account Manager (SaaS/Tech)
Builds
Commercial credit reporting products and data insights for business customers
Domain
Financial services / Credit reporting / SaaS
Deliverable
product features
Required skills
Account management, contract negotiation, upselling, cross-selling, customer onboarding, relationship management, CRM hygiene, product knowledge
Preferred skills
3+ years sales experience in tech/SaaS, managing 100-200 customers, experience with short sales cycles (2 weeks or under)
Responsibilities
Identify and close new business opportunities within existing portfolio, own contract renewals and pricing discussions, cultivate strong customer relationships, respond to customer needs, maintain product knowledge, resolve complaints, stay informed on industry trends, maintain CRM hygiene
Seniority
Mid-level IC
