Account Manager, SMB
Core
Manage a portfolio of ~200 SMB customers, proactively hunting for upsell and cross-sell opportunities while ensuring strong renewal outcomes.
Role type
Senior Account Manager (SMB)
Builds
Sitemate's SaaS platforms (Dashpivot, Gearbelt, Flowsite, Storm) for construction, infrastructure, and industrial companies
Domain
SaaS sales in the construction and industrial infrastructure sector
Required skills
SaaS sales experience, strong prioritisation and time management, structured account review execution, end-to-end renewal management, CRM hygiene, cross-functional collaboration
Preferred skills
Experience navigating construction/engineering stakeholders, ability to drive commercial outcomes in budget-constrained environments
Technologies
CRM, Sitemate AM frameworks and playbooks, multi-channel communication tools (SMS, WhatsApp, phone)
Responsibilities
Run structured account review meetings to uncover workflow gaps and position product use cases. Prospect within a ~200-account book by booking discovery conversations and identifying upsell/cross-sell opportunities. Manage renewal cycles end-to-end, including pricing, negotiation, and contracting. Partner closely with CSMs to align commercial plays with customer readiness. Prioritise accounts and organise calendar to balance long-term expansion with short-term activities. Maintain accurate CRM hygiene, pipeline updates, and forecasting. Collaborate with CSMs, AEs, and Product teams to provide feedback on customer needs and adoption.
Seniority
Mid-to-Senior, hands-on IC