Senior Technical Account Manager
Core
Manage a global portfolio of 2-4 large enterprise customers to ensure high satisfaction and maximum business value from the software.
Role type
Senior Technical Account Manager
Builds
Strategic customer plans, usage tracking, business outcome reporting, and support for enterprise software deployments.
Domain
B2B/B2B2C software, travel industry (airline/travel)
Deliverable
client delivery
Required skills
strategic planning, usage tracking, relationship management, roadmap alignment, incident management, stakeholder communication, technical training, process improvement
Preferred skills
airline or travel industry experience
Technologies
enterprise software systems
Responsibilities
Build and execute strategic plans for assigned customers; track software usage and business outcomes; identify improvements to usage and value; develop relationships with key client staff; represent customer interests in internal roadmap discussions; monitor support requests and assist with escalations; coordinate with Engineering and Product teams for releases and deployments; conduct weekly touchpoints and quarterly business reviews; surface risks and opportunities; train end users on basic usage.
Seniority
Senior, hands-on IC
