Director, Account Management
Core
Lead a team of Account Managers to own strategy, relationships, and outcomes for top-tier enterprise accounts while acting as executive sponsor for key customers.
Role type
Senior IC account management leader (team lead)
Builds
Long-term customer partnerships, account growth, and retention for analytics/enterprise software platforms
Domain
Enterprise software / Analytics / SaaS
Deliverable
client delivery
Required skills
Team management, executive relationship building, account strategy, GRR/NRR ownership, commercial negotiation, cross-functional alignment, process definition, performance coaching
Preferred skills
Science/chemistry/AI passion, statistics/mathematics aptitude, scaling team experience
Technologies
None stated
Responsibilities
Act as executive sponsor for strategic accounts; manage, coach, and develop a team of Account Managers; own GRR, NRR, and account health metrics; define team processes and standards; handle high-level escalations; drive renewals and expansion strategies; aggregate customer insights to influence product roadmap; align AM, Scientific Implementation, Support, and ML teams; drive strategic direction of the AM function
Seniority
Senior, hands-on IC with people management