Head of Telesales & Retention
Core
Own revenue from new leads and existing customers across the Mogo Kenya portfolio (motorcycles, cars, logbook loans, smartphones, cash loans) by driving conversion, retention, and reactivation.
Role type
Senior commercial leader (Head of Telesales & Retention)
Builds
New sales teams, multi-channel sales channels (voice, WhatsApp, SMS, app), and retention campaigns for fintech products.
Domain
Fintech / Consumer Lending
Required skills
Commercial ownership, team building from zero, multi-channel sales strategy, data analysis (Excel/Sheets, funnels, cohorts, A/B tests), KPI framework design, agent coaching, fraud risk process design, mass-market customer experience.
Preferred skills
Experience in Kenya or East Africa, background in lending/fintech/telco/insurance/betting/BPO.
Technologies
MoEngage, Webitel, CRM, dialers, ERP.
Responsibilities
Design and run agent commission and incentive schemes; Stand up new teams and channels from zero; Design and launch offers and campaigns for existing customers; Own the KPI framework and reporting cadence; Lead 40+ agents through managers and leads.
Seniority
Senior, hands-on IC