Retention & Recovery Lead
Core
Own the end-to-end retention-to-recovery pipeline for local business merchants, unifying churn prevention, collections, and exit processes.
Role type
Senior IC Product Lead (Collections & Retention)
Builds
Automated collections journeys, AI retention engine, and a unified credit control team.
Domain
Fintech / Financial services for local businesses
Deliverable
production ML models
Required skills
Collections/recovery experience, retention/churn lifecycle management, product mindset, process design, AI/automation judgment, data analysis, regulatory compliance (Consumer Duty/AML), stakeholder management
Preferred skills
Debt sale experience, multi-market European collections, credit products (cash advance/lending)
Technologies
AI retention engine, holdout testing frameworks, Teya app/portal
Responsibilities
Own the retention-to-recovery pipeline from churn signal to write-off; build and run an AI retention engine; design merchant exit processes; build automated collections; manage external recovery and fraud-related balances; lead the credit control team; define and report pipeline metrics.
Seniority
Senior, hands-on IC