Director of Customer Success
Core
Strategic leadership role driving adoption, retention, and expansion for enterprise HR tech clients while shaping product roadmap.
Role type
Director of Customer Success (Strategic IC + Team Lead)
Builds
Scalable onboarding, training programs, and customer success strategy for enterprise clients.
Domain
HR Tech / Talent Management / Organizational Development
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, consultative selling, executive facilitation, data-driven strategy, team building, cross-functional collaboration
Preferred skills
Enterprise HR tech experience, organizational development, change management, coaching
Technologies
Incompass platform (AI & data science for performance reviews)
Responsibilities
Design customer success strategy for 20-30 enterprise CHRO clients, partner with customers to define success metrics, build scalable onboarding and enablement programs, lead cross-functional collaboration with Product and Sales, build and mentor a high-performing CS team
Seniority
Director, hands-on leadership with team management
