Director of Customer Success
Core
Lead end-to-end account management, drive ERP adoption and expansion, and build a high-performing Customer Success team for a fintech AI-native ERP.
Role type
Director of Customer Success (Leadership)
Builds
Customer success plans, support SOPs, and a scalable CS organization
Domain
Fintech / Accounting / ERP
Required skills
Customer Success leadership, team building, ERP adoption strategy, cross-functional collaboration, SQL, Microsoft Excel/Google Sheets
Preferred skills
ERP, accounting, accounting audit, finance solutions, professional services
Responsibilities
Own e2e account management outcomes, drive ERP adoption and expansion, act as escalation point for high-tier accounts, operationalize customer support, build and lead a CS team, drive cross-team collaboration with Product and Engineering
Seniority
Director, strategic leadership & team building