Customer Success Manager, Enterprise
Core
Guide enterprise customers (elite law firms, Fortune 500, asset managers) through adoption of Harvey's agentic AI platform, acting as a trusted advisor and shaping the product roadmap.
Role type
Senior Enterprise Customer Success Manager
Builds
Enterprise adoption of AI legal and professional services platform
Domain
LegalTech / Enterprise SaaS / AI
Deliverable
production ML models
Required skills
Strategic account management, change management, executive stakeholder engagement, product roadmap influence, customer health monitoring, training enablement
Preferred skills
Legal industry background, management consulting experience, large-scale technology project implementation
Technologies
Agentic AI, Enterprise SaaS platforms
Responsibilities
Serve as primary contact for enterprise accounts, lead integration of AI solutions into daily workflows, monitor account health and retention risks, enable end-user adoption, facilitate executive engagement, relay customer insights to product teams
Seniority
Senior, hands-on IC
