Account Manager, Channel Success
Core
Manage a high-volume portfolio of small and mid-sized channel partners (VARs, MSPs) to drive new business, renewals, and operational support for Patch My PC's enterprise update management solution.
Role type
Account Manager, Channel Success
Builds
Channel partner relationships and end-user customer outcomes for Patch My PC's SaaS platform
Domain
IT Operations / Endpoint Management / SaaS
Deliverable
client delivery
Required skills
Channel partner management, B2B technology account management, commercial acumen, high-volume portfolio management, cross-functional collaboration, CRM hygiene
Preferred skills
Partner enablement, subscription-based SaaS models, endpoint management, Microsoft ConfigMgr/Intune ecosystem
Responsibilities
Manage new business from small partners and MSPs including deal registration and partner communication; Own the post-sales lifecycle for channel-sourced accounts supporting onboarding, renewals, and expansion; Serve as primary contact for end-user customers while coordinating with partners; Partner with Partner Development Manager on renewal strategy and engagement; Maintain clean CRM data across the portfolio; Surface customer adoption signals and health indicators to the partner team.
