Customer Success Manager
Core
Strategic Customer Success Manager for enterprise clients, driving product adoption, renewals, and growth for the world's largest marketing measurement platform.
Role type
Senior IC Customer Success Manager (Strategic Accounts)
Builds
Full-funnel marketing analytics platform with cross-device attribution and AI-powered insights
Domain
Marketing Technology (MarTech) / Data Analytics
Deliverable
Production ML models | product features | dashboards & analysis
Required skills
Strategic account management, roadmap development, executive stakeholder management, data-driven decision making, risk mitigation, SaaS platform expertise
Preferred skills
Management consulting background, mobile marketing domain knowledge, industry trends in data analytics
Technologies
Singular platform, BI tools, ChatGPT, Claude, Gemini
Responsibilities
Define long-term success roadmaps for enterprise clients, act as trusted advisor to C-level executives, partner with Sales for renewals and expansion, proactively identify and resolve account risks, analyze portfolio for opportunities, coordinate cross-functional solutions
Seniority
Senior, hands-on IC
