Customer Success Partner (EMEA)
Core
Strategic advisor to Enterprise customers for creator marketing programs, driving platform adoption, value realization, and long-term retention.
Role type
Senior Customer Success Partner (Strategic Account Management)
Builds
Creator marketing programs and platform adoption for enterprise brands and agencies
Domain
Creator marketing / Influencer marketing / SaaS
Required skills
Strategic account management, stakeholder relationship building, data analysis for risk/opportunity identification, cross-functional collaboration, success planning, business review facilitation, portfolio management
Preferred skills
Creator/influencer marketing expertise, agency or brand experience, SaaS customer success background, executive communication
Technologies
Salesforce, Google Workspace, Zoom, Slack, Notion, Jira
Responsibilities
Align platform capabilities with customer business goals, build multi-threaded relationships across customer organizations, drive platform adoption and value realization, own customer health and retention metrics, lead strategic engagements including success planning and roadmap discussions, maintain strategic account plans, partner cross-functionally with Sales, Implementation, and Product teams
Seniority
Senior, hands-on IC
