Key Customer Success Manager - South Bank, QLD
Core
Drive customer profitability, retention, and growth for complex, high-touch, and strategic SME travel accounts by delivering best-practice travel programs and optimizing service usage.
Role type
Senior Key Customer Success Manager (B2B Travel)
Builds
End-to-end travel programs (air, hotel, car, rail, ground transport, insurance, VIP) for national and multinational SME clients
Domain
Travel & Tourism / Corporate Travel Management
Deliverable
product features
Required skills
Account management, B2B corporate services, multi-level stakeholder relationship building, commercial strategy, P&L analysis, project management, data analytics, CRM utilization
Preferred skills
Travel & Tourism industry experience, managing large/complex accounts, selling technology innovation, strategic business planning
Technologies
Salesforce CRM, CT technology suite
Responsibilities
Identify value-added sales opportunities and drive revenue growth; conduct regular P&L reviews and annual program reviews; build strategic relationships with C-Suite executives; implement customized technical configurations and innovation roadmaps; analyze customer data to deliver benchmarked recommendations; manage key customer projects and deliverables.
Seniority
Senior, hands-on IC