Senior Customer Success Manager (APAC)
Core
Drive success for enterprise customers and OEM/Channel partners by managing the full lifecycle from onboarding to expansion, ensuring adoption and retention while maximizing product value.
Role type
Senior Customer Success Manager (Enterprise & Partner)
Builds
Customer adoption, retention, renewals, and expansion for Qumulo's cloud data platform
Domain
Cloud Data Storage / Enterprise Software
Deliverable
client delivery
Required skills
Customer lifecycle management, technical consultation on data/storage/cloud, QBR execution, partner enablement, SaaS metrics analysis, CRM tool proficiency
Preferred skills
Industry expertise in Life Sciences, Healthcare, Energy, or Financial Services
Technologies
AWS, Azure, GCP, Planhat, Gainsight
Responsibilities
Own portfolio of enterprise accounts and partners; drive onboarding, adoption, and retention; conduct QBRs and develop success plans; serve as primary technical liaison for C-level stakeholders; collaborate with Sales, Product, and Engineering to resolve escalations; provide product feedback and advocate for customer needs.
Seniority
Senior, hands-on IC
