Engagement Manager - Data as a Service
Core
Own customer outcomes and revenue realization for enterprise accounts using Snorkel's Data-as-a-Service platform to power AI systems.
Role type
Senior Engagement Manager (Data-as-a-Service)
Builds
High-quality datasets and AI solutions for enterprise clients
Domain
Artificial Intelligence / Data Services
Deliverable
client delivery
Required skills
managing complex enterprise accounts, driving customer adoption and expansion, partnering with Account Executives, managing delivery programs, communicating with technical and non-technical stakeholders, navigating ambiguity, understanding data consumption patterns
Preferred skills
experience with AI/ML workflows, data annotation, data infrastructure, driving net revenue retention (NRR)
Technologies
Snorkel DaaS platform
Responsibilities
Own post-sale customer outcomes including adoption, consumption, and revenue realization; Drive ongoing consumption of contracted datasets; Build deep relationships across customer organizations; Partner with Account Executives to identify expansion opportunities; Lead customer engagements from kick-off through production; Manage delivery of complex datasets with the Delivery team; Communicate value delivered and usage trends; Act as the voice of the customer internally; Develop understanding of customer workflows to identify growth opportunities
Seniority
Senior, hands-on IC