Sr. Customer Success Manager, Strategic Account
Core
Drive customer value realization and foster strong partnerships for strategic enterprise accounts by orchestrating internal resources and delivering personalized service.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Enterprise customer success plans and value delivery outcomes
Domain
Customer Experience (CX) / AI-powered Experience Orchestration
Deliverable
client delivery
Required skills
Enterprise account management, cross-functional collaboration, Quarterly Business Reviews, business acumen, executive-level presentation, CRM proficiency, stakeholder alignment
Preferred skills
Strategic thinking, relationship building, project management, translating technical concepts to business value
Technologies
CRM systems, customer success platforms
Responsibilities
Lead a portfolio of strategic accounts as primary point of contact; orchestrate collaboration between Professional Services, Support, Product, and Sales; drive Quarterly Business Reviews; develop and execute customer success plans; proactively identify and coordinate resolution of customer needs; monitor customer health metrics and drive adoption
Seniority
Senior, hands-on IC