Prin Customer Success Account Manager
Core
Lead enterprise customer health, security, and operational excellence while driving Azure and AI consumption growth through strategic advisory and cross-functional orchestration.
Role type
Principal Customer Success Account Manager
Builds
High-quality, outcome-driven engagements and Customer Success Plans for enterprise clients
Domain
Cloud computing (Azure), AI/Copilot solutions, and enterprise digital transformation
Deliverable
client delivery
Required skills
Strategic advisory, cross-functional team orchestration, risk management, consumption growth, C-level stakeholder engagement, cloud platform architecture, program management
Preferred skills
Digital transformation strategy, AI adoption guidance, crisis/incident management, operational discipline
Technologies
Azure, AI/Copilot solutions, ITIL frameworks
Responsibilities
Lead customer health, security, and resiliency initiatives; Drive Azure and AI consumption growth; Orchestrate cross-functional teams to execute Customer Success Plans; Act as a strategic advisor on digital transformation and AI; Balance customer success, consumption targets, and long-term partnership growth
Seniority
Principal, hands-on IC with strategic influence
