Senior Technical Account Manager - Engine by Starling
Core
Senior Technical Account Manager for Engine by Starling's SaaS platform, serving as primary technical executive advisor to C-level and VP-level stakeholders in ANZ financial institutions.
Role type
Senior Technical Account Manager (Strategic Client Success)
Builds
Trusted advisory relationships, joint success plans, and platform adoption strategies for strategic ANZ clients.
Domain
Fintech / Banking / SaaS / Cloud
Deliverable
client delivery
Required skills
Technical Account Management, SaaS platform expertise, API troubleshooting, executive stakeholder management, strategic planning, incident management, change request management, product feedback synthesis, knowledge management.
Preferred skills
ANZ market experience, familiarity with APRA or RBNZ-regulated environments.
Responsibilities
Drive technical success strategy for assigned strategic ANZ clients; Direct and present during Monthly/Quarterly Business Reviews (QBRs); Partner with Client Solutions team to own defect management and drive resolution; Manage client change requests end to end; Own and direct the end-to-end Major Incident lifecycle; Synthesise and localise client feedback to identify market-specific product requirements; Contribute to ANZ market-specific knowledge assets.
Seniority
Senior, hands-on IC with executive-facing responsibilities
