Senior Technical Account Manager, Financial Services ANZ
Core
Senior Technical Account Manager leading enterprise support customers in building applications and services on the AWS platform, acting as a single point of contact and providing expert advice on AWS services.
Role type
Senior IC Technical Account Manager (Enterprise Support)
Builds
Customer success strategies, operational performance reviews, and business-critical events (product launches, migrations, modernizations) for enterprise accounts.
Domain
Cloud Computing / Financial Services / ANZ
Required skills
Distributed applications design/implementation/operations, Technical engineering, Customer-facing technical consulting, Networking, Databases, DevOps, Security, Applications Development
Preferred skills
Software design or development, Content distribution/CDN, Scripting/automation, Database architecture, IP networking, IT security, BigData/Hadoop/Spark, Operations management, Service oriented architecture, AWS Services, Kubernetes, Docker, Containers ecosystem
Technologies
AWS Services, NoSQL, Kubernetes, Docker
Responsibilities
Act as a single point of contact to Enterprise Accounts, Build relationships with senior external stakeholders, Understand customer outcomes and business goals, Make AWS service improvement recommendations, Evaluate and present periodic reviews of operational performance, Provide detailed reviews of service disruptions and prelaunch planning, Champion customer requirements within AWS, Work directly with AWS engineers to resolve issues, Plan and execute business-critical events
Seniority
Senior, hands-on IC