Senior Technical Account Manager
Core
Serve as the primary technical advisor and 'voice of the customer' for strategic enterprise clients, guiding them through post-sales queries, optimizing product adoption, and acting as an escalation point for technical issues.
Role type
Senior Technical Account Manager (Strategic Enterprise)
Builds
Trusted relationships and successful integrations for high-value enterprise clients using Airwallex payment solutions.
Domain
Financial Services / Global Payments / SaaS
Deliverable
client delivery
Required skills
API architecture knowledge, software development lifecycle understanding, consultative problem solving, strategic account management, technical support escalation, QBR facilitation
Preferred skills
Payments domain expertise, data analysis for transaction patterns, RESTful API integration experience
Technologies
RESTful APIs, Airwallex payment platform
Responsibilities
Act as the primary technical owner for a portfolio of strategic enterprise clients; Deliver elevated technical support and services experiences; Build trusted relationships by becoming a subject matter expert on client businesses; Collaborate with commercial teams to identify optimization and upsell opportunities; Analyze and improve client support experiences; Serve as an escalation point for break-fix support and ad-hoc technical questions; Support Quarterly Business Review (QBR) sessions including roadmap updates and performance metrics.
Seniority
Senior, hands-on IC