Customer Success Manager, Enterprise
Core
Manage and cultivate relationships with key leaders in a portfolio of 20–30 enterprise accounts to drive platform adoption, retention, and growth revenue.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Shippit's connected shipping software platform for enterprise merchants
Domain
Logistics, Supply Chain, Enterprise Retail
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, stakeholder influence without authority, commercial acumen, data-driven account health monitoring, incident escalation coordination, cross-functional collaboration
Preferred skills
Logistics KPIs knowledge, carrier network familiarity, TMS/WMS/FMS platform experience, AI/ML tool usage
Technologies
Salesforce, TMS, WMS, FMS
Responsibilities
Manage structured engagement rhythms and success plans for enterprise accounts; Monitor portfolio health via data-led tracking of growth, risk, and retention; Identify upsell and cross-sell opportunities with the commercial team; Serve as the internal voice of customers to Product and Support teams; Maintain accurate Salesforce records of interactions and milestones; Coordinate escalation and resolution of open incidents, service requests, and billing issues
Seniority
Senior, hands-on IC
