Strategic Customer Success Manager
Core
Build and retain strong relationships with Large Enterprise clients, driving adoption, satisfaction, and growth for a conversational AI platform.
Role type
Strategic Customer Success Manager (Large Enterprise)
Builds
Enterprise customer success plans, adoption, and expansion for a conversational AI platform
Domain
B2B SaaS / Enterprise Software / Conversational AI
Deliverable
production ML models
Required skills
Strategic account management, C-level stakeholder engagement, executive business reviews, growth opportunity identification, data-driven insights analysis, product advocacy, commercial acumen
Preferred skills
SaaS B2B experience, management consulting background (MBB), research interests, academic credentials
Technologies
Conversational AI, Video platforms
Responsibilities
Own and nurture strategic customer relationships; Guide customers through lifecycle stages from onboarding to renewal; Develop and execute strategic success plans; Identify and drive expansion opportunities; Collaborate with Product and Marketing teams; Analyze KPIs and leverage data-driven insights; Advocate for customer voice internally
Seniority
Senior, hands-on IC