Customer Success Manager
Core
Own post-sale relationships with large enterprise customers to ensure measurable value from AI workforce deployments and drive expansion into new workflows and regions.
Role type
Senior Customer Success Manager (Enterprise B2B SaaS)
Builds
AI workforce operations for global enterprises
Domain
Logistics, Supply Chain, AI Infrastructure
Deliverable
production ML models
Required skills
Enterprise account management, adoption and retention strategy, executive communication, data analysis, technical curiosity, playbook creation
Preferred skills
Logistics/freight/supply chain experience, AI/automation product knowledge, TMS/WMS/CRM familiarity, Spanish/Portuguese
Technologies
TMS, WMS, CRM, APIs, AI workflows
Responsibilities
Own portfolio of large enterprise accounts, drive adoption and time-to-value via success metrics, run business reviews, lead expansion opportunities, partner with engineers on new workflows, monitor account health and renewals, capture feedback for product, build repeatable playbooks
Seniority
Mid-Senior, hands-on IC