Head of Customer Success
Core
Own the post-sale experience for HappyRobot's largest enterprise customers, building the team and systems to scale adoption, retention, and expansion of AI workforce infrastructure.
Role type
Senior leadership (Head of Customer Success)
Builds
Customer Success function, team, operating model, and playbooks for enterprise AI workforce adoption
Domain
B2B SaaS / AI Infrastructure / Logistics & Supply Chain
Deliverable
production ML models
Required skills
Customer Success leadership, team building, enterprise account management, retention strategy, revenue expansion, executive communication, data analysis, product feedback translation, CRM implementation
Preferred skills
Logistics/freight/supply chain experience, early-stage startup experience, AI/automation product knowledge, Spanish/Portuguese
Technologies
CRM, health scoring tools, customer analytics platforms
Responsibilities
Own Customer Success targets (retention, NRR, expansion), serve as executive sponsor for top accounts, hire and develop CSM team, build operating model and playbooks, partner with Sales/Product/Engineering, act as voice of the customer, report metrics to executive team
Seniority
Senior, hands-on IC with leadership responsibilities
