Account Manager DACH (d/f/m)
Core
Account Manager driving revenue growth and retention for a strategic sales book of Personio customers in the HR technology industry.
Role type
Senior Account Manager (Strategic Sales)
Builds
Personio's Core HR, Payroll, and Recruiting platform for SMBs
Domain
HR Technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, sales cycle ownership, renewal negotiation, upsell/cross-sell execution, stakeholder relationship building, pipeline forecasting, churn risk detection, cross-functional coordination
Preferred skills
Account Executive experience, AI/automation enthusiasm
Technologies
SFDC
Responsibilities
Own full upsell cycle and sustain retention for assigned customer book; Drive revenue growth through strategic account expansion and renewals; Execute end-to-end renewal cycles including offer crafting and negotiation; Identify and close upsell/cross-sell opportunities with clear ROI; Act as customer voice to influence product roadmap; Maintain precise pipeline hygiene and churn forecasts in SFDC; Detect downgrade/churn signals and execute save plays; Orchestrate internal experts for seamless customer interactions
Seniority
Mid-level, hands-on IC