Account Manager
Core
Own strategic customer relationships and drive measurable business outcomes for a portfolio of accounts in the AI-native employee management space.
Role type
Account Manager (B2B SaaS)
Builds
Retention, expansion, and growth for payroll and tax compliance solutions
Domain
HR Tech / Payroll / Tax Compliance
Deliverable
client delivery
Required skills
B2B sales or account management, retention management, expansion sales, QBR execution, churn risk mitigation, consultative selling, cross-functional collaboration
Preferred skills
Early-stage startup customer experience, customer success process building, exceeding retention targets, technical aptitude
Technologies
Warp platform (HRIS, payroll, IT, benefits, tax compliance)
Responsibilities
Drive revenue by owning retention, expansion, and growth; Hit quarterly expansion targets; Run structured QBRs; Proactively identify and mitigate churn risk; Develop deep understanding of customer business needs; Collaborate cross-functionally to resolve complex issues
Seniority
Mid-level, hands-on IC
