Manager, Deployment Strategy and Growth
Core
Own commercial outcomes end-to-end, managing customers from onboarding through renewal and expansion to drive retention and maximize Net Revenue Retention (NRR).
Role type
Senior Account Management / Commercial Strategy Manager
Builds
Sustainable revenue growth and product adoption for SaaS customers
Domain
SaaS, AI, Commercial Strategy
Deliverable
client delivery
Required skills
revenue strategy, customer lifecycle management, churn mitigation, product adoption, stakeholder engagement, data analysis
Preferred skills
management consulting background, fast-growth startup experience, CS leadership experience, competitive sports/academics background
Technologies
usage pattern analysis tools, customer health data platforms
Responsibilities
Manage customers from onboarding through renewal and expansion, analyze usage patterns and engagement signals to identify expansion opportunities, inform product and go-to-market strategy through direct customer engagement, drive product adoption to create long-term value, track progress on revenue and operational efficiency metrics
Seniority
Senior, hands-on IC with leadership potential