SMB Account Manager - US-Based
Core
Own a portfolio of SMB accounts, acting as a trusted advisor to drive retention, growth, and expansion across Toptal's full portfolio including specialized talent, HireGlobal, and AI-driven services.
Role type
Senior Account Manager (SMB)
Builds
Strategic partnerships and expanded revenue streams for small and medium-sized business clients
Domain
Business Services / Technology Talent / Global HR Services
Deliverable
client delivery
Required skills
consultative selling, account planning, business discovery, portfolio management, negotiation, pipeline forecasting, stakeholder management
Preferred skills
experience in SaaS or professional services, ability to mentor new team members
Technologies
Salesforce (SFDC), Salesloft, Zoom, Slack
Responsibilities
Own the full client lifecycle from onboarding to expansion; run insight-driven discovery conversations to uncover unvoiced business needs; build and execute proactive account plans; manage expansion from qualification to close; monitor demand signals to offer uncovered value; act as the first line of defense for client issues; maintain accurate pipeline and forecast data; mentor new team members on consultative practices.