Staff Customer Success Manager
Core
Set the standard for the Customer Success organization by driving adoption, expansion, and risk mitigation through disciplined execution of the Customer Post-Sales Process.
Role type
Staff/Senior Customer Success Manager
Builds
Customer success plans, value realization outcomes, and strategic account growth
Domain
API and AI connectivity infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic planning, executive communication, organizational mapping, partner ecosystem management, data analytics, renewal forecasting, platform expertise
Preferred skills
Technical knowledge of API/AI platforms, resilience, curiosity, prioritization
Technologies
Tableau, SFDC, Clari, Hex, Kong Konnect
Responsibilities
Develop comprehensive success plans covering use cases and roadmaps; Navigate complex organizations to identify key champions; Leverage partner ecosystems to expand stakeholder alignment; Harness data & analytics to monitor health and identify risks; Run impactful QBRs/EBRs to articulate platform value; Manage renewals & forecasting with the account team
Seniority
Staff/Senior, strategic IC with executive mindset