Customer Success Lead
Core
Build the post-sales motion and define how Customer Success works at a fast-growing, AI-native company by personally owning strategic accounts and scaling the US team.
Role type
Senior IC Customer Success Lead (Strategy & Build)
Builds
US post-sales operating model, playbooks, and a scalable Customer Success organization
Domain
B2B SaaS / AI-native platform
Required skills
Strategic account management, post-sales motion design, team building and coaching, cross-functional leadership, customer segmentation, executive communication, product strategy alignment
Preferred skills
Experience with AI tools, building playbooks in high-growth environments, autonomous decision-making
Technologies
Dust (AI platform), AI tools
Responsibilities
Define and lead the US Customer Success approach; personally manage a portfolio of strategic high-complexity accounts; build the US post-sales playbook and operating rhythms; coach CSMs and Deployment Strategists; partner with Sales and Product to drive adoption and expansion
Seniority
Senior, hands-on IC with strategy & mentorship