Head of Customer Success & Account Management - USA
Core
Lead post-sales function for a high-growth AI inference provider, owning the customer lifecycle from onboarding to expansion for complex enterprise clients.
Role type
Senior leadership, player-coach Head of Customer Success & Account Management
Builds
Post-sales operating model, high-touch engagement strategies, and scalable customer success motion for enterprise AI clients
Domain
Artificial Intelligence / Real-time Inference / Enterprise SaaS
Deliverable
production ML models
Required skills
Customer lifecycle management, retention and expansion strategy, strategic account management, team building and hiring, CRM and data analytics, AI/automation implementation, cross-functional leadership, executive relationship management
Preferred skills
Experience scaling post-sales at high-growth startups, AI-native approach to customer engagement
Technologies
Modern CRM, customer success tooling, AI agents, automation tools
Responsibilities
Own gross and net revenue retention and expansion pipeline; Build rigorous customer lifecycle from onboarding to value realization; Personally manage highest-value strategic enterprise accounts; Define post-sales operating model and playbooks; Own post-sales stack and reporting layer using AI/automation; Partner with Sales, Product, and Engineering on adoption and product priorities; Recruit and coach first Customer Success and Account Management hires
Seniority
Senior, hands-on IC with leadership responsibilities (via careerplan.io/jobs/37de312a-51ed-42bf-8c69-fb0affd62731-head-of-customer-success-account-management-usa-at-inworld-ai)
