Senior Strategic Customer Success Manager
Core
Lead rollouts, monitor health and usage, and keep stakeholders informed for enterprise customers of Coder's AI development platform.
Role type
Senior Strategic Customer Success Manager (Technical)
Builds
Customer adoption and retention of Coder's self-hosted AI development workspaces
Domain
SaaS / Developer Tools / AI Infrastructure
Deliverable
production ML models
Required skills
Enterprise account management, Cloud infrastructure knowledge, DevOps, SaaS onboarding, Salesforce, Stakeholder management, Technical troubleshooting, Renewal forecasting
Preferred skills
Developer tools experience, Totango/Gainsight, Kubernetes, Terraform, AI tools
Technologies
Coder, Salesforce, Kubernetes, AWS, GCP, Azure, Terraform, ChatGPT, Claude, Cursor
Responsibilities
Own onboarding and rollout plans for new customers; Remove barriers to adoption; Engage with customers to understand goals and provide tailored guidance; Own the account's technical success plan; Guide customer admins on deployment readiness; Identify expansion opportunities; Oversee renewals and forecasting; Serve as primary point of contact for escalations; Monitor and report on customer health and usage.
Seniority
Senior, hands-on IC
