Senior Customer Success Manager
Core
Senior Customer Success Manager owning commercial outcomes and revenue growth for a portfolio of strategic enterprise customers.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer retention, revenue expansion, and product adoption for enterprise SaaS clients.
Domain
SaaS / Enterprise Software
Required skills
Enterprise account management, revenue growth strategy, churn mitigation, product adoption, stakeholder engagement, data analysis, strategic planning, team mentorship, business acumen.
Preferred skills
AI/technology curiosity, competitive sports background, high-performance environment experience.
Technologies
Planhat, usage pattern analysis tools, customer health data platforms.
Responsibilities
Own end-to-end commercial outcomes for strategic accounts, drive product adoption, identify expansion opportunities, mitigate churn risks, inform product roadmap, mentor junior CSMs.
Seniority
Senior, hands-on IC with mentorship responsibilities.
