Customer Success People Lead
Core
Lead a Customer Success team to drive customer retention, growth, and product adoption for small businesses and advisors via onboarding and engagement programs.
Role type
Senior IC Customer Success People Lead (Team Leadership)
Builds
Customer retention and growth programs, onboarding and engagement methodologies, strategic campaigns
Domain
SaaS / Digital Platforms / Customer Success
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team mentoring and coaching, SaaS/digital platform background, Customer Success principles, Data analytics and metrics interpretation, CRM platform utilization, Adaptive leadership
Preferred skills
Stakeholder management, Growth mindset
Technologies
Salesforce, Gainsight, HubSpot, G-Suite
Responsibilities
Guide and coach a team of specialists to drive customer retention and growth; Implement modern onboarding and engagement methodologies; Deliver strategic campaigns aligned with go-to-market plans; Utilize CRM and customer success platforms to analyze customer health data and refine workflows.
Seniority
Senior, hands-on IC with team leadership
