Service Centre Analyst
Core
Providing high-quality IT support in an enterprise environment, resolving incidents, requests, and problems across a busy service desk.
Role type
Service Centre Analyst (IT Support)
Builds
Stable IT operations for a large enterprise client
Domain
IT Service Management / Enterprise Support
Deliverable
client delivery
Required skills
IT incident and problem resolution, Active Directory and Exchange management, Citrix hosted desktop environments, desktop and endpoint hardware configuration, ticketing systems and SLA management, ITIL concepts
Preferred skills
Microsoft Server and Desktop environments, troubleshooting under pressure, customer service mindset
Technologies
Microsoft Server, Desktop, Active Directory, Exchange, Citrix
Responsibilities
Resolving incidents, requests, and problems; managing Active Directory and Exchange access; configuring and troubleshooting desktop and endpoint hardware; working within a large team on mission-critical tasks
Seniority
Individual Contributor, Level 1-3 support (via careerplan.io/jobs/d7d2e4d4-a2c9-4f7b-b489-3bb0a3639f70-service-centre-analyst-at-first-focus)