IT Service Specialist
Core
Diagnose and resolve IT technical issues, manage users and permissions, and maintain hardware/software across the organization.
Role type
IT Service Specialist (Help Desk / Desktop Support)
Builds
IT support workflows, user access management, and operational stability for internal teams
Domain
Technology / IT Operations
Required skills
Windows/Mac OS support, Active Directory/Azure AD/G-Suite management, networking fundamentals, scripting (PowerShell/JSON/Jenkins), virtualization/cloud platforms, hardware/software troubleshooting, AI tool utilization (via careerplan.io/jobs/41-009-95-D6B-it-service-specialist)
Preferred skills
Experience with global teams, ability to work under pressure, knowledge of industry trends
Technologies
Windows, Mac, Active Directory, Azure AD, G-Suite, Microsoft Intune, PowerShell, JSON, Jenkins, Virtual platforms, Cloud
Responsibilities
Diagnose and resolve connectivity, server, email, VPN, and OS issues; manage user permissions and hardware/software; write automation scripts; monitor incidents and adhere to SLAs; create technical documentation; collaborate with vendors and IT team members
Seniority
Mid-level, hands-on IC
