Help Desk Technician
Core
First-line IT support technician providing on-site, phone, and remote technical assistance to end users for hardware, software, and system issues.
Role type
Help Desk Technician
Builds
IT support services for enterprise employees
Domain
IT Support / Enterprise Services
Deliverable
client delivery
Required skills
Active Directory management, Office 365 support, hardware troubleshooting, laptop and workstation repair, antivirus management, user account administration, technical documentation (via careerplan.io/jobs/85-004-CD-F65-help-desk-technician)
Preferred skills
PC Technician certification, Microsoft certification
Technologies
Active Directory, Office 365, standard antivirus solutions
Responsibilities
Provide first-line technical support via on-site, phone, and remote channels; diagnose and resolve basic hardware, software, and system issues; manage user accounts and permissions; install, configure, and repair hardware components; document issues and solutions.
Seniority
Mid-level, hands-on IC