IT Agent
Core
First point of contact for customer technical assistance, troubleshooting, and workstation environment setup.
Role type
Senior IT Support Agent (Help Desk)
Builds
End-user workstation environments and support for smart energy technology products (via careerplan.io/jobs/71-00A-A6-86B-it-agent)
Domain
IT Support / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Enterprise IT ticketing systems, Microsoft Active Directory, ADFS, Windows OS (7/10), MS Office 365, SharePoint, OneDrive, SCCM, VPN technologies
Preferred skills
MCSA, MCSE, MCTP, CCNA certifications
Technologies
SCCM, ADFS, SharePoint, OneDrive, Office 365
Responsibilities
Troubleshoot and resolve customer technical issues, install and setup workstation environments, document incidents and resolutions in logs/KBs, direct unresolved issues to next-level support, manage network infrastructure connectivity, handle incident end requests remotely and on-site
Seniority
Mid-Senior, hands-on IC