Senior Support Engineer
Core
Senior IT support engineer providing executive-level technical support, managing global service tickets, and ensuring smooth IT operations for enterprise users.
Role type
Senior Support Engineer (Executive IT)
Builds
Stable IT infrastructure and seamless user experience for executive teams
Domain
Enterprise IT Operations / Executive Support
Deliverable
client delivery
Required skills
executive-level support, Mac OS administration, change control, server room administration, project management, troubleshooting, inventory management, new hire onboarding, network connectivity troubleshooting
Preferred skills
Office 365 Administration, Google Administration, Jamf Administration, Active Directory Administration, ServiceNow, Zoom, Slack, Okta, Confluence, JIRA
Technologies
ServiceNow, Zoom, Slack, Okta, Confluence, JIRA, Office 365, Google Workspace, Jamf, Active Directory
Responsibilities
Manage global support tickets and escalate priority issues; analyze and resolve technical problems for local department managers; develop and implement standard operating procedures for remote support; prepare new hire hardware and run orientation sessions; troubleshoot client-side network connectivity; maintain local inventory accuracy; coordinate A/V support for video collaboration.
Seniority
Senior, hands-on IC with executive focus
